FAQ's

FAQs

FAQ's of electronic cigarettes (e-Cigs) and eJuice/eLiquid


What is the ratio of PG to VG in your juices and what kind of PG, VG and nicotine do you use?

We customize ratios to your preference. We use this ratio because it provides an ideal consistency and provides a moderate amount of vapor production. We use only 100% Natural Kosher vegetable glycerin, USP Propelyne Glycol and 99% pure made in the USA nicotine.

What is PG and VG?

PG - Propylene Glycol. This is the flavor carrier. PG is thinner than VG. VG - Vegetable Glycerine. This is the vapor producer. VG is thicker than PG. So if you want more of a throat hit than you would want to select a higher PG ratio. If you wanted a smooth hit with more vapor production, than you would select more VG than PG.

Do you offer different ratios of PG to VG?

Yes. Just fill in the blanks when you check out. If your ratio is not in the drop down menu, please put your requested ratio in the comment section of the order.

Can you create custom blends for people with PG or VG sensitivities?

Yes. Just choose the ratio you'd like when ordering your eJuice

What is steeping and why does your liquid require it?

eJuice is like a fine wine. With time, the flavors meld and develop. We hand-craft each and every bottle ingredient by ingredient so that each one is a custom creation made just for you! To Steep: Pop the top off the bottle, remove the nipple and let breathe for 30 minutes to an hour. Assemble bottle and store.

Shipping

How long after an order is placed do you ship?

Every single bottle of Vaporpalace eJuice is custom made shortly before it is shipped. This means that we don't make batches, we don't let juice sit around and we guarantee freshness and quality! Due to this, processing/shipping times might require a small wait. Please allow additional time during high volume time periods (sales, holidays, etc.) Feel free to contact us with any questions about shipping. Priority shipping does NOT include priority processing. We feel that in the interest of fairness all orders should be processed in the order they are received. We most likely will ship your order the same day if ordered by 12pm. We ship Monday-Friday (excluding USPS Holidays). All orders are shipped via the United States Postal Service using First Class Mail with delivery confirmation. You will be provided a tracking number, but the USPS system does not guarantee updated tracking until delivery. The estimated delivery time for First Class Mail is 2 to 3 days within the Domestic United States.

Why do my billing and shipping addresses have to match? Can you ship to a different address?

In order to prevent fraud, your billing and shipping addresses must match. However, we will ship your package anywhere you would like after you check-out. Simply send us a request through the Contact Us page with the information. You can even put your request in the comments section of your order. It's as easy as that!

Do you offer expedited shipping?

We offer USPS Express Shipping (1-2day) for $29.95

Do you ship overseas?

NO, we currently only ship in the US only.

I live in Texas. How long can I expect my order to arrive?

Sorry, we no longer ship to Texas because of SB97 (You can thank your Governor)

Our Juice

Is your eJuice made in America?

Yes! We handcraft all of our juices in our Dallas, Texas offices using ingredients made in the USA. Our eJuice is truly a 100% made in the USA!

Are your zero nicotine juices really nicotine free?

Yes. Our zero eJuices are 100% free of nicotine and all traces of nicotine.

What nicotine strengths do you offer? Are you planning on adding more strengths?

We offer all of our eJuices in 0mg, 6mg, 12mg, 18mg and 24 mg nicotine. If you require a different strength, please put the request in the comment section of the order.

What do you mean by hand crafted?

At Vapor Palace we never use batches, not even small ones. This means that each and every bottle is hand crafted. We don't grab a bottle of pre-made juice and fill smaller bottles. We take all of the components of our juice and mix them together in each bottle. We measure out the nicotine, flavoring, PG and VG into the bottle and shake. Voila! Your juice is born! We repeat this process for every bottle we ever create. This is truly hand crafted, hand made ejuice!

Coupon Codes & Discounts

Do you offer coupon codes?

Yes.In Fact, when you sign up as a customer and place your first order, you will be emailed a 10% coupon code that you can use on all future orders! You can even stack it on top of our weekly Discounts and REALLY SAVE!

Do you offer bulk discounts?

Yes. We offer bulk pricing. If you are interested in purchasing a large order, please contact us.

I would like to carry your VaporPalace eJuice in my shop or on my website. Do you offer Wholesale opportunities?

Please contact Chris@Vaporpalace.com for information.

Payment Options

What payment methods do you offer?

We accept Visa and MasterCard as well as money order payment options.

Do you take Paypal?

We cannot use Paypal as a payment option due to the restrictions placed on e-cig and e-juice vendors on the site. It is currently against the terms of service for Paypal for all e-cig related products to be sold through Paypal. Those using Paypal are doing so at risk of having their accounts frozen and being banned forever.

Can I place an order on the phone?

Yes, please call 1888-228-8923.

Returns

Do you accept returns on Hardware or eJuice?

On hardware. YES...on eJuice, NO (all eJuice sales are final). We accept returns on hardware within 30 days of purchase for any reason and will go out of our way to make sure you are a satisfied customer.

Do you offer refunds?

Yes. If you are unhappy with your product or you make an order by mistake, we are always happy to issue a refund by mailing a check or crediting your card. (credit card refunds take up to 2-5 business days) We will strive to ensure that you are always happy when buying from the Vapor Palace.

Feedback

I have a great idea for a new flavor. Can I contact the Vapor Palace with my suggestions?

We love hearing from our customers. Please feel free to Contact Us via the website form. We respond to every inquiry as soon as possible. You can also use the Custom eJuice section to choose up to 5 flavors to mix at the percentage you want it mixed.

Shelf Life & Storage

Is there a shelf life limit on your eJuice?

Typically, our juices are good for at least 6 months if stored properly. You can even refrigerate your juice to make it last longer.

How should I store my Vapor Palace eJuices?

You should always store your juice in a cool, dark place away from sunlight. Always keep the eJuice away from pets and children.

My eJuice has changed color since it arrived. Is this ok?

Over time our juice changes color through a process called steeping. Think of our Vapor Palace eJuice as a fine wine. It improves with a little bit of age. If you store your juice in a dark place (such as a cabinet) the juice will not change color as fast. Always keep juice cool.

Reward Points

How does the Reward Point system work?

Reward point is rewarded for each dollar spent. It takes 10 reward points for each dollar to redeem. Log into your account. Scroll down to the My Rewards section. Click on the word redeem. This will take you to a page with all of the available products for redemption. Choose your item and add it to your cart. You can now combine paid orders with redemption orders.